1. Third-party Platform Order Dispute Tips

If there are unresolved order disputes (including but not limited to disputes, chargebacks, refund requests, etc.) associated with the third-party payment platform (such as PayPal, Payermax, etc.) linked to your game account, the related orders may be marked as abnormal by the system.

 

Please note: Abnormal orders may result in the following actions taken on your game account:

• Suspended or delayed refund processing

• Temporarily restriction of payment functions within the account

• Other account status changes triggered by risk control policies

 

2. Dispute Handling Recommendations

To protect your rights, we strongly recommend that you:

Before paying any Repayment orders on this page or the Repayment page in the game, prioritize closing all unresolved disputes on the third-party payment platforms. Otherwise, the Repayment page in the game may still display the related orders as being in an abnormal state.

 

3. Review Timeframe Explanation

• The risk control review period for disputed orders by third-party payment platforms is typically 7-55 working days (and may be longer in complex cases). This period does not include the reconsideration period after the platform reaches a conclusion on the dispute. During the reconsideration period, both parties have the right to raise objections to the dispute conclusion, and the platform will re-review the objection. Therefore, although there is a temporary conclusion for disputed orders during the reconsideration period, we still cannot confirm the final review result.The specific timeframes for the risk control review period and reconsideration period of the third-party payment platform are subject to the rules of that platform.

• We will assist you in handling the fee issue as soon as possible based on the final review result after the risk control review period and reconsideration period of the third-party platform have ended and the final review result has been confirmed, but we cannot intervene in or accelerate the review process of the third-party platform.

 

4. New Risk Warning

• Fund Freezing Risk: Some third-party payment platforms may temporarily freeze associated funds during disputes. Please promptly communicate with the corresponding third-party payment platform's customer service.

• Cross-platform Impact: If the same payment account has disputes in multiple games, it may trigger stricter risk control measures.

  

5. Contact us

If you need assistance, please contact our customer service team, and we will do our best to help you.